Frequently Asked Questions
Everything you need to know about our exquisite pearl collections.
Are your pearls genuine?
Yes, every piece at Pearls of the Orient Online is crafted with 100% genuine cultured pearls, including Freshwater, Akoya, Tahitian, and South Sea varieties, accompanied by a certificate of authenticity.
How should I care for my pearl jewelry?
Pearls are organic gemstones that require gentle care. We recommend the 'last on, first off' rule—put them on after applying perfumes and makeup, and wipe them with a soft, damp cloth after each wear.
What are your shipping times and costs?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We want you to be delighted with your purchase. If you are not satisfied, you can return your unworn jewelry in its original packaging within 30 days of delivery for a full refund or exchange.
Can I request a custom length for a necklace or bracelet?
Absolutely. We offer bespoke restringing services. Please contact our customer service team with your specific measurements, and our artisans will tailor the piece to your requirements.
Do you offer gift wrapping?
Every order arrives in a signature luxury gift box. During checkout, you can also include a personalized gift message at no additional cost.